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Where are Ayanna products made?
All of our products are handmade in a commercial kitchen with love and care. We have a designated area and tools that are used only to make Ayanna’s products. Our ingredients are stored in a cool, dry place out of direct sunlight to help retain their natural properties and prevent spoilage.
Do you test on animals?
NO WAY! All of Ayanna's products are tested by the makers and a very close and honest group of people, across the world. These ingredients have been tested a year before we decided to share them with the world.
What is the shelf life of Ayanna products?
All Ayanna products are chemical-free so factors such as temperature, humidity, and how clean (and dry) your fingers are when scooping out our products, can all impact their lifespan. Our products are actually made with high-end, very therapeutic essential oils. This allows our products to heal and soothe your skin at the same time! You can expect your products to stay fresh and have the best nourishing powers for 6-9 months; however, if it looks good and smells good, then it's still good.
How should I store Ayanna products to make sure they stay fresh?
Store out of direct sunlight in a cool, dry place and avoid repeated freezing/thawing when possible. Water can cause the natural ingredients to spoil so make sure your fingers are dry and clean before applying balms, butters, and deodorants. For your soaps, simply made sure to keep your bar in a cool space (this will keep the heat from melting your bar so fast) once you've finished bathing/washing.
Why does my balm look different than the last time I ordered it?
Because our products are 100% chemical and preservative free, it's common for colors to vary from batch to batch. One season's beeswax may be yellower than the last, or you may experience a subtler scent with an essential oil. This is perfectly normal (and safe!) with truly organic ingredients.
My lip/body balm feels grainy...Is it ruined?
No & Don't Worry! Those little grains are concentrated beads of nourishing Shea Butter. When exposed to high temperatures, Shea Butter can separate forming tiny crystals as it cools and sets. These crystals don't detract from the Shea Butter's healing properties and should melt away as you rub the balm onto your skin. For best results, store your products out of direct sunlight in a cool, dry place.
My Ayanna product froze/melted...Is it ruined?
Not at all! Separation is natural with organic ingredients. If your product has melted, make sure to give it a good stir and allow it set in a cool spot on your counter or in the fridge. It's normal for the consistency to change a little if the product goes through multiple temperature changes back to back. Sometimes a product can become softer if it freezes and then thaws, but this is natural and absolutely safe and fine to use.
Do your lip balm tubes contain BPAs?
No, our lip balm tubes are made in the US and are BPA and BPS free!
What is your return policy?
Due to the handmade, fresh nature of our products, we're unable to accept returns of opened or used items. If you have any other questions, please connect with us at
AyannaProducts@gmail.com and we'll do our best to make your skin smile.